Shipping policy

At HAE, we’re committed to getting your orders to you as smoothly as possible. Explore our shipping policy details below to understand how we handle everything from rates to delivery times.

 

International Shipping Rates

  • HAE offers complimentary worldwide free shipping on all orders over $70 USD.
  • For orders under $70 USD, flat shipping fees apply based on your region as detailed below.

 

Order Processing Time

Upon placement of your order, our warehouse team will process it within one business day. Following shipment from our warehouse, you will receive tracking information via email.

 

International Delivery Times & Standard Shipping Rates( For Orders Below $70)

Region Countries Estimated Delivery Time Standard Shipping Rates
North America Canada, Mexico, United States 9-20 Days $12 USD
Europe Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and more 8-12 Days $12 USD
Oceania Australia, New Zealand 9-15 Days $10 USD
Asia Japan, Kazakhstan, Malaysia, Pakistan, Singapore, South Korea, Thailand, Türkiye, and more 6-7 Days $10 USD
Middle East Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, and more 8-12 Days $12 USD
Africa Angola, Ghana, Kenya, Morocco, Nigeria, Rwanda, Tanzania, Uganda, and more 12-20 Days $12 USD
South America Brazil, Chile, Colombia, Ecuador, Peru, and more 12-20 Days $15 USD

 

 

International Duties and Taxes

All prices at HAE are fully inclusive, with no hidden charges. The total amount shown at checkout (i.e., product subtotal plus shipping) is the final amount you pay.
We cover all import duties and customs fees for most international orders. In general, you will not be required to pay any additional taxes, such as VAT or customs duties, upon delivery.
In rare cases, some countries or local customs authorities may still request additional payments during the clearance process. If this happens, please contact us before making any payment. We will assist you in resolving the issue and ensure your order is delivered smoothly.

 

Lost or Damaged Packages

We take exceptional care in packaging our products to ensure they reach customers in pristine condition. However, in the unlikely event that your package is lost or arrives damaged, please contact us via email at service@hae-us.com with evidence of the issue. We will collaborate with our courier provider to resolve the matter promptly.

 

Additional Assistance

Should you have any further inquiries or concerns regarding shipping, please contact our customer service team at service@hae-us.com, and we will be pleased to assist you.