Thank you for choosing to shop with us at HAE. We aim to provide an exceptional shopping experience and deliver high-quality products to our valued customers. To assist you in navigating our shop, we have prepared the following information guide:

1. Processing Time

Once an order is placed, our dedicated team begins processing it promptly. Please allow 1-3 business days for order processing before shipment. During peak seasons or promotional periods, processing times may be slightly longer.

1. Estimated Shipping Time

The shipping time will depend on your location and the shipping method selected during checkout. Our estimated shipping time for worldwide delivery is typically 7-12 business days. Please note that these are estimates, and actual shipping times may vary due to factors beyond our control, such as customs clearance, holidays, or unforeseen circumstances.

Additionally, please be aware that items marked "delivered" by the USPS and UPS are considered delivered for the purposes of return and exchange. It is important to ensure the safety of your delivered packages and promptly contact our customer service team if there are any concerns regarding the delivery status. 

1. Shipping Costs

We offer a flat shipping rate of $7.99 for international standard shipping. For customers who require faster delivery, we also provide an express shipping option with a flat rate of $19.99. Shipping costs will be displayed during the checkout process and may vary based on the destination country. 

1. Shipping FAQ

Q: How can I track my order?

A: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment directly on the website of the respective shipping service provider. Simply visit their website and enter the tracking number in the designated tracking section to get real-time updates on the status of your order.

Q: Can I change my shipping address after placing an order?

A: We understand that circumstances may change. If you need to modify your shipping address, please contact our customer service team as soon as possible. While we will do our best to accommodate your request, please note that changes to the shipping address can only be made if the order has not yet been shipped. Buyers are responsible for providing an accurate and up-to-date shipping address during the checkout process. Please ensure that the address details are correct before finalizing your order to avoid any delays or misdelivery of the package.

Q: What should I do if my package is lost or damaged during transit?

 A: In the unfortunate event that your package is lost or arrives damaged, please reach out to our customer service team immediately. We will work with you to resolve the issue and ensure your satisfaction.

1. Customs and Import Taxes

For international orders, please be aware that customs and import duties may be levied by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the item's purchase price or shipping cost. We recommend contacting your local customs office for more information regarding applicable fees and regulations.

1. Returns and Exchanges:

We strive to ensure your complete satisfaction with every purchase. If you encounter any issues with your order, please refer to our return and exchange policy outlined in our website's dedicated section. Our customer service team is available to assist you and provide further guidance.

1. Contact Information:

If you have any questions, concerns, or need assistance, our dedicated customer service team is here to help. You can reach us via email at service@HAE.com or by phone during our business hours, which are [insert business hours here]. We aim to respond to all inquiries within 24 hours. 

We hope this shop information guide provides you with the necessary details to have a seamless shopping experience. We appreciate your trust in us and look forward to serving you. Happy shopping!