At HAE.com, we uphold a comprehensive 14-day return policy for all online orders. To initiate the return process, please email us at Service@hae-us.com within 14 days of receiving your package, starting from the date the order is fulfilled.

During this initial 14-day period, customers may request a refund for reasons such as dissatisfaction or incorrect sizing, provided they provide justification.

Our standard refund procedure applies under warranted circumstances, necessitating valid proof to substantiate the reason for return. Please note that returns will not be accepted beyond this 14-day timeframe. Furthermore, each order is eligible for a one-time return, and combined returns are strictly prohibited.

At HAE, we strive to provide the best possible customer experience and ensure the satisfaction of our valued shoppers. To maintain the quality and integrity of our products, we have implemented the following policy regarding the eligibility for return/exchange of items that may have an impact on their second time sale:

2.1.We acknowledge that customers may occasionally need to return or exchange a product due to reasons such as sizing issues, defects, or dissatisfaction. However, in order to process a refund, returns require evidence and reasons to be provided. It is essential to note that for an item to be eligible for return or exchange, it must remain in its original condition, undamaged, with all original tags, packaging, and accessories intact.

2.2 Impact of Return on Second Time Sale Eligibility

In cases where the returned item's condition is compromised and it cannot be resold as new, it will not be eligible for return/exchange. This includes situations where the item shows signs of wear, damage, or any alterations made by the customer.

2.3 Determining Item Condition

Our customer service team will carefully inspect the returned item to assess its condition. We reserve the right to make the final determination regarding its eligibility for return/exchange, taking into account factors such as damage, wear and tear, and any other indications that may affect its second time sale.

2.4 Communication and Notification

If an item is found to be ineligible for return/exchange due to its condition, our customer service team will promptly notify the customer. We will provide a clear explanation of the reasons for the decision and offer alternative solutions, such as repair options, if applicable.

2.5 Return Fee

Returns by mail are subject to a $6.00 return shipping fee, which will be deducted from your refund.14 Days Easy Return & Exchange

2.6 Customer Responsibility

We encourage customers to ensure the proper care and handling of items during the return process. It is the customer's responsibility to package and ship the item back to us securely, following our return instructions. Any damage or deterioration caused by inadequate packaging or mishandling during the return shipment may impact the item's eligibility for return/exchange.

We believe that this policy will help us maintain the highest standards of product quality and ensure fairness to both our customers and our business. It is important to understand that our commitment to providing exceptional customer service includes the responsibility of preserving the value and quality of our products for all our customers. Please feel free to contact our customer service team at Service@hae-us.com if you have any questions or concerns regarding this policy or any other aspect of our return/exchange process.

To begin the process of returning your eligible International order, please follow the instructions below:

3.1 Customer should initiate the return process by contacting the customer service team via email at Service@hae-us.com. They can explain the reason for the return and provide relevant order details.

3.2 Customer service team will review the order details provided by the customer to confirm its eligibility for return/exchange. Customer service team will check factors such as the purchase date, condition of the item, and adherence to the return policy.

3.3 If the order is eligible for return/exchange, customer service team will generate a return form or provide specific instructions on how to proceed. This form will include relevant details, such as the customer's name, order number, and reason for return.

3.4 Customer is responsible for packaging the item securely and arranging shipment through a preferred shipping provider. Customer should follow the provided instructions and include the generated return form within the package.

3.5 Upon receiving the return parcel, HAE customer service team will confirm its arrival and initiate the return/exchange process. Customers may receive an email or notification acknowledging the receipt of the package.

3.6The returned items will be inspected by the customer service team to determine their condition. They will check for any damage or signs of wear that may affect the eligibility for a refund or exchange. This step ensures compliance with the return policy.

3.7 Based on the inspection, the customer service team will determine whether the returned item is eligible for a refund or exchange. If the item meets the necessary criteria, the appropriate action will be taken.

3.8 If a refund is approved, the customer service team will initiate the refund process. The refund will be issued to the original form of payment. The customer will receive an email or notification confirming the refund.

3.9 The refund will be returned to the original form of payment. The timeframe for the refund to reflect may take up to 7-10 days, which may vary based on the terms and policies of the payment service provider.

Important: Duties and/or customs paid upfront at checkout are considered non-refundable by HAE. You will need to reach out to your local customs agency to further process a customs/duties refund.

If you still require assistance with an issue not addressed above, please contact our Customer Service team via email at: Service@hae-us.com